RIZO PROVIDER APP

TERMS AND CONDITIONS

Last updated: 29 August 2026

IMPORTANT NOTICE

PLEASE READ THESE TERMS CAREFULLY BEFORE REGISTERING AS A RIZO PROVIDER.

RIZO OPERATES A DIGITAL MARKETPLACE THAT CONNECTS CLIENTS WITH INDEPENDENT PROFESSIONALS AND SERVICE BUSINESSES.

BY USING RIZO AS A PROVIDER:

·       you remain responsible for deciding which Service Requests you accept;

·       you are responsible for the Services you agree to provide;

·       you determine or agree your Service price with the Client;

·       payment for Services is made directly between you and the Client;

·       RIZO does not process or guarantee payment for Provider Services;

·       you are responsible for your own taxes, licences, permits and legal obligations;

·       where you assign a Service to a HandyMan, you remain responsible for that assignment and for your relationship with that HandyMan;

·       RIZO verification does not amount to certification of your skill level, competence or trustworthiness; and

·       certain provisions below limit RIZO’s responsibility for the independent conduct of Clients, Providers and Handymen.

Nothing in these Terms excludes or limits any right or liability that cannot lawfully be excluded under South African law.

1. Introduction

Welcome to RIZO.

RIZO is a digital marketplace that enables professionals and service businesses to create Provider profiles, make their Services visible to potential Clients, receive Service Requests, communicate with Clients, manage jobs and build a service history through ratings and reviews.

RIZO is operated by:

Legal entity: Helping Everyone Rise Pty Ltd
Registration number: 2024/491226/07
Trading name: RIZO
Registered address: Baillie Park, Potchefstroom, 2526
Physical address: Baillie Park, Potchefstroom, 2526
Email: geraldine@helpingrise.co.za
Telephone: 083 798 1785
Website: www.helpingrise.co.za

In these Terms, “RIZO”, “we”, “us” and “our” refer to the legal entity identified above.

These Terms govern your registration, access to and use of the RIZO Provider application, related website and Provider functionality (“RIZO” or the “Platform”).

By creating a Provider account, selecting “I Agree”, continuing to use RIZO after accepting these Terms or otherwise indicating acceptance, you enter into a legally binding agreement with RIZO concerning your use of the Platform.

2. Definitions

For purposes of these Terms:

“Client” means a person using MyRIZO to search for, request, book or engage a Provider.

“MyRIZO” means the Client-facing application forming part of the RIZO marketplace.

“Provider” means an independent individual, professional, sole proprietor, company, close corporation, partnership, organisation or other service business registered to offer Services through RIZO.

“HandyMan” means a person whom a Provider registers, manages or assigns through the RIZO HandyMan functionality to perform or assist with a Service.

“Service” means a service offered by a Provider through RIZO.

“Service Request” means a request submitted by a Client for a Service.

“Booking” means a Service Request that has been accepted or confirmed between a Provider and Client.

“Service Agreement” means the agreement between the Provider and Client concerning the actual provision of a Service.

“Provider Content” means information, photographs, descriptions, qualifications, service listings, business information, messages or other content uploaded or submitted by a Provider.

“Provider Account” means an account registered to use the RIZO Provider application.

3. Eligibility

To register as a Provider, you must:

·       be at least 18 years old;

·       have legal capacity to enter into binding agreements;

·       provide accurate registration information;

·       be legally entitled to provide the Services you list;

·       comply with applicable South African laws and regulatory requirements; and

·       complete any RIZO onboarding or verification requirements applicable to your Provider category.

If you register on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these Terms.

4. RIZO’s Role

RIZO provides technology that facilitates connections between Clients and Providers.

RIZO may provide functionality allowing Providers to:

·       create Provider profiles;

·       list Services;

·       indicate areas of operation;

·       receive Service Requests;

·       communicate with Clients;

·       accept or decline requests;

·       manage Bookings;

·       allocate Services to Handymen where applicable;

·       update job status;

·       receive ratings and reviews;

·       maintain a service history; and

·       use other Provider tools introduced by RIZO.

Except where expressly stated otherwise, RIZO does not itself perform the Services listed by Providers.

5. Independent Provider Relationship

The Provider operates independently from RIZO.

Nothing in these Terms is intended, by itself, to create:

·       an employment relationship;

·       partnership;

·       joint venture;

·       franchise;

·       agency relationship; or

·       fiduciary relationship

between RIZO and the Provider.

RIZO does not appoint the Provider as its representative and the Provider has no authority to enter into agreements or incur obligations on behalf of RIZO.

Providers are generally free to:

·       decide whether to accept or decline Service Requests;

·       determine when they are available;

·       determine the geographic areas in which they operate;

·       provide services to persons who are not RIZO users;

·       use other platforms;

·       operate their own independent business; and

·       determine how Services are performed, subject to the Service Agreement and applicable law.

Nothing in this clause attempts to override any legal classification that may arise from the actual facts and circumstances of a working relationship under applicable employment law.

6. No Exclusivity

RIZO does not require Providers to provide Services exclusively through RIZO unless an expressly agreed separate written arrangement states otherwise.

You may operate your own business, use other marketplaces and provide Services to other customers.

7. Provider Registration Information

You must provide accurate and current information during registration.

Depending on your Provider category, RIZO may request information including:

·       full name;

·       identity information;

·       mobile telephone number;

·       email address;

·       business name;

·       company registration information;

·       business address;

·       Service categories;

·       geographic areas of operation;

·       professional registrations;

·       licences;

·       permits;

·       qualifications or certifications;

·       photographs;

·       proof of address; and

·       other information reasonably required for Provider onboarding or legal compliance.

You must promptly update information that becomes inaccurate or outdated.

8. Provider Verification

RIZO may conduct verification checks before or during your participation on the Platform.

Verification may include checking specified:

·       identity information;

·       contact information;

·       business information;

·       supporting documents;

·       regulatory registrations;

·       licences;

·       qualifications; or

·       other information relevant to the Provider category.

RIZO may use third-party verification services where appropriate.

RIZO verification does not constitute a guarantee or certification by RIZO of a Provider’s skill level, competence, workmanship, character, reliability or trustworthiness.

A verification indicator means only that specified verification requirements were completed according to RIZO’s procedures at the relevant time.

Clients remain responsible for deciding whether a particular Provider is appropriate for their needs.

You may not describe yourself as “RIZO approved”, “RIZO certified”, “guaranteed by RIZO” or use similar wording unless RIZO has expressly authorised that description in writing.

9. Accuracy of Provider Information

You warrant that information you provide through RIZO is accurate and not misleading.

You must not:

·       claim qualifications you do not possess;

·       claim experience you do not have;

·       falsely represent professional or regulatory status;

·       use another person’s identity;

·       falsely claim to represent a business;

·       submit false certificates or licences;

·       misrepresent your Service capabilities;

·       create fabricated ratings or reviews; or

·       provide materially misleading information to Clients.

RIZO may request evidence supporting statements made on a Provider profile.

10. Professional Registrations, Licences and Permits

You are responsible for identifying and complying with legal requirements applicable to the Services you offer.

Where a Service legally requires a:

·       licence;

·       professional registration;

·       permit;

·       trade authorisation;

·       competency certificate;

·       health or safety approval; or

·       other regulatory permission,

you must hold and maintain that authorisation before accepting the relevant Service.

You must immediately stop offering an affected Service if a required registration, licence or permission expires, is suspended, withdrawn or becomes invalid.

You must notify RIZO where the change materially affects information displayed or verified through your Provider profile.

RIZO’s acceptance of a Provider profile does not relieve the Provider from independently complying with regulatory requirements.

11. Your Provider Profile

Your Provider profile is intended to allow Clients to evaluate the Services you offer.

You are responsible for the accuracy of:

·       Service descriptions;

·       photographs;

·       areas of operation;

·       experience claims;

·       pricing information;

·       availability;

·       business details;

·       professional information; and

·       other information appearing on your profile.

You must ensure that your profile does not contain unlawful, defamatory, discriminatory, fraudulent, misleading or infringing content.

12. Service Requests

Clients may use MyRIZO to submit Service Requests.

Receiving a Service Request does not require you to accept it.

You should review the request and determine whether:

·       the Service falls within your offering;

·       you are available;

·       you can lawfully perform the Service;

·       the Service location is acceptable;

·       any necessary materials or equipment are available; and

·       you have sufficient information to accept the work.

You may request reasonable additional information from the Client before accepting a Service Request.

13. Acceptance of a Service Request

When you accept a Service Request, you may enter into a separate Service Agreement with the Client.

Before commencing the Service, you should ensure that the Client understands, where relevant:

·       the nature of the Service;

·       scope of work;

·       price or method of calculating the price;

·       materials or parts required;

·       who will supply materials;

·       additional charges;

·       travel or call-out charges;

·       anticipated date and time;

·       expected duration;

·       cancellation arrangements; and

·       any material limitations or conditions.

Where this information is exchanged through the Platform, the relevant electronic communications may form part of the record of the Service Agreement.

14. The Service Agreement Is Between Provider and Client

Unless RIZO expressly agrees otherwise in writing, the agreement for performance of the actual Service is between:

the Provider and the Client.

RIZO is not ordinarily a party to that Service Agreement.

The Provider is responsible for:

·       providing the Service;

·       fulfilling promises made to the Client;

·       Service quality;

·       materials supplied by the Provider;

·       quotations;

·       invoices;

·       direct payments;

·       warranties required by law;

·       applicable refunds;

·       remedial work;

·       employees or contractors involved in the Service; and

·       compliance with consumer protection and other applicable law.

15. Consumer Protection Responsibilities

Where the Client qualifies as a consumer under applicable law, you must comply with the Consumer Protection Act 68 of 2008 and other applicable consumer legislation.

You must not use RIZO to avoid or restrict mandatory consumer rights.

Where applicable, you must provide Services:

·       within the agreed or reasonably expected time;

·       with timely notice of unavoidable delays;

·       at the quality reasonably expected in the circumstances;

·       using suitable goods and materials where supplied by you; and

·       while taking reasonable care of Client property placed under your control.

Where applicable law gives a Client a right to remedial work, a refund, replacement, cancellation or another remedy, you must honour that right.

16. Honest Marketing and Representations

You must not make false, deceptive or misleading representations concerning:

·       your identity;

·       business;

·       Services;

·       qualifications;

·       experience;

·       pricing;

·       availability;

·       response times;

·       materials;

·       guarantees;

·       licensing;

·       previous work;

·       ratings;

·       Service outcomes; or

·       any other material aspect of your offering.

You may advertise only Services that you genuinely intend and are legally able to provide.

17. Electronic Transaction Requirements

Where a Service Agreement is concluded electronically, you are responsible for complying with applicable electronic-commerce requirements.

This may include providing Clients with information required by law concerning:

·       your identity or legal status;

·       contact information;

·       Service characteristics;

·       price and additional charges;

·       payment arrangements;

·       applicable terms;

·       time for performance;

·       cancellation rights;

·       refund arrangements; and

·       other legally required supplier information.

RIZO may provide Platform functionality intended to assist with these disclosures, but the Provider remains responsible for compliance applicable to its own Service Agreement.

18. Statutory Cooling-Off and Cancellation Rights

Some electronically concluded Service Agreements may be subject to statutory cooling-off or cancellation rights.

Where applicable law gives a Client such a right, you must honour it.

You may not impose contractual terms designed to unlawfully remove or defeat a statutory cancellation right.

Where the law provides an exception because performance of a Service began with the Client’s consent before expiry of a statutory cooling-off period, you should retain an appropriate record of that consent where reasonably necessary.

19. Provider Cancellation Policies

You may establish reasonable cancellation arrangements, provided they comply with applicable law and any Platform rules disclosed by RIZO.

Any cancellation charge must be reasonable in the circumstances.

Relevant considerations may include:

·       the nature of the Service;

·       how much notice the Client provided;

·       whether another Client could reasonably have been booked;

·       actual costs incurred; and

·       normal practice within the relevant industry.

You may not impose a cancellation fee where doing so would be prohibited by applicable consumer legislation.

20. Prices and Quotations

Unless RIZO expressly states otherwise for a particular Platform feature, Providers determine or agree their own Service prices with Clients.

Pricing information must be clear and not misleading.

Where applicable, you should clearly disclose:

·       labour charges;

·       call-out fees;

·       travel charges;

·       materials;

·       parts;

·       taxes;

·       additional labour;

·       recurring charges; and

·       other reasonably foreseeable costs.

Where the scope of work changes after a Service begins, you should obtain the Client’s agreement before performing material additional work that will result in additional charges.

You may not use a deliberately misleading low quotation to secure a Booking and then impose undisclosed charges.

21. Estimates

If a price provided is only an estimate, you should clearly identify it as an estimate.

You should explain significant assumptions affecting the estimate where reasonably necessary.

If it becomes apparent that the final price will materially exceed the estimate, you should inform the Client and obtain agreement before continuing with material additional work, unless immediate work is reasonably necessary to prevent injury or substantial property damage and the circumstances justify proceeding.

22. Direct Payments

RIZO DOES NOT PROCESS CLIENT PAYMENTS FOR PROVIDER SERVICES.

Payment for Services is made directly from the Client to the Provider.

This may include:

·       cash on delivery or completion;

·       electronic funds transfer;

·       another payment method agreed directly between Provider and Client; or

·       another lawful direct-payment arrangement.

RIZO:

·       does not hold Service payments in escrow;

·       does not receive Service payments on your behalf;

·       does not guarantee that a Client will pay;

·       does not guarantee recovery of unpaid amounts;

·       does not automatically issue refunds on your behalf; and

·       does not act as debt collector for the Provider.

You are responsible for confirming payment arrangements with the Client.

23. Deposits and Advance Payments

Where legally permitted, you and the Client may agree that the Client will pay a deposit or advance amount directly to you.

Any deposit requirement must be:

·       clearly communicated;

·       lawful;

·       reasonable in the circumstances; and

·       handled according to applicable consumer legislation.

RIZO does not hold or guarantee deposits paid directly to Providers.

You are responsible for issuing any receipt or record required by law.

24. Receipts, Invoices and Tax

You are responsible for maintaining appropriate financial records relating to your Services.

Where required, you must provide Clients with:

·       quotations;

·       invoices;

·       receipts;

·       tax invoices; or

·       other legally required documents.

You are solely responsible for:

·       income tax;

·       VAT where applicable;

·       provisional tax;

·       payroll obligations;

·       business taxes;

·       statutory contributions; and

·       other fiscal obligations arising from your business.

RIZO does not provide tax advice and is not responsible for calculating or paying a Provider’s tax liabilities unless applicable law expressly imposes a specific obligation on RIZO.

25. Provider Fees and Subscription Plans

RIZO may offer Provider access through:

·       free plans;

·       promotional plans;

·       subscription plans;

·       paid features; or

·       other commercial arrangements.

Where a Provider fee applies, RIZO will disclose the applicable:

·       price;

·       billing period;

·       services or features included;

·       renewal arrangements;

·       cancellation arrangements; and

·       material conditions

before you agree to the paid service.

RIZO will not treat payment for a Client’s Service as payment of a Provider subscription or Platform fee.

Payments for Provider Services and fees payable to RIZO are separate transactions.

If RIZO introduces or changes Provider fees, affected Providers will receive reasonable notice and any additional consent required by applicable law.

26. Materials and Goods Supplied During Services

If you provide or install goods, materials, parts or components as part of a Service, you are responsible for complying with applicable legal obligations relating to those goods.

Where consumer legislation provides warranties, replacement rights, repair rights or other remedies, those rights remain applicable.

You must not knowingly supply counterfeit, stolen, unsafe or unlawfully sourced materials.

27. Client Property

Where a Client gives you possession or control of property for purposes of performing a Service, you must take reasonable care of it.

You must not:

·       use Client property for unauthorised purposes;

·       remove property without authority;

·       retain Client property as leverage except where lawfully entitled to do so;

·       intentionally damage property; or

·       allow unauthorised persons access to property.

You remain responsible for legal duties that apply to property placed under your control.

28. Safety and Conduct at Client Premises

When attending a Client’s home, workplace or other premises, you must behave professionally and lawfully.

You must not:

·       threaten or intimidate a Client;

·       engage in violence;

·       harass a Client or household member;

·       make unlawful discriminatory statements;

·       engage in sexual harassment;

·       steal or deliberately damage property;

·       attend a Service while materially impaired by alcohol or illegal drugs;

·       enter areas unrelated to the Service without permission;

·       photograph people or private areas unnecessarily or without appropriate permission; or

·       engage in other unlawful or dangerous conduct.

You must comply with applicable occupational, public-health and safety requirements relevant to your Service.

29. Your Own Safety

You are responsible for taking reasonable precautions when deciding whether to accept and perform a Service.

If you reasonably believe that a Service location or Client presents an immediate danger, you should remove yourself from the situation where safe to do so and contact the appropriate emergency or law-enforcement service where necessary.

RIZO is not an emergency response service.

Serious safety incidents should also be reported through the available RIZO reporting channels.

30. The HandyMan Extension

RIZO may provide a HandyMan extension that allows eligible Providers or service businesses to register or manage persons who perform Services on their behalf.

The functionality may allow Providers to:

·       associate a HandyMan with the Provider;

·       allocate accepted jobs;

·       communicate Service information;

·       track job status;

·       manage Service delivery; and

·       coordinate work performed by a team.

Availability and functionality may differ according to Provider category and Platform development.

31. Responsibility for Handymen

If you allocate a Service to a HandyMan, you remain responsible for ensuring that the assignment is lawful and appropriate.

The Provider is responsible for:

·       selecting the HandyMan;

·       confirming the HandyMan is authorised to perform the relevant work;

·       ensuring required licences or registrations are held;

·       ensuring appropriate instruction and supervision where necessary;

·       ensuring the HandyMan receives only Client information necessary for the job;

·       complying with labour and employment obligations applicable to the relationship;

·       complying with tax and statutory obligations;

·       complying with safety requirements; and

·       addressing Client complaints concerning the HandyMan’s conduct or work.

Use of the RIZO HandyMan functionality does not transfer these responsibilities to RIZO.

32. Relationship Between RIZO and Handymen

A HandyMan assigned through a Provider is not automatically an employee, agent or contractor of RIZO.

The Provider is responsible for determining and managing its legal relationship with the HandyMan.

Depending on the actual circumstances, a HandyMan may be:

·       an employee of the Provider;

·       an independent contractor;

·       a business associate; or

·       another lawfully engaged person.

Nothing in these Terms determines a HandyMan’s employment status contrary to applicable law.

The actual legal relationship must comply with South African employment and labour legislation.

33. Client Awareness of HandyMan Assignment

Where a Service is assigned to a HandyMan, the Provider should ensure that the Client can reasonably identify the person expected to attend the Service.

A Provider must not deliberately mislead a Client into believing that one person will attend and then send an undisclosed person where the identity of the person performing the Service is material to the Client’s decision.

Where RIZO provides HandyMan identification functionality, Providers should use it accurately.

34. Client Personal Information

Through RIZO, you may receive personal information relating to Clients.

This may include:

·       names;

·       contact information;

·       Service addresses;

·       Service descriptions;

·       messages;

·       photographs;

·       location information; and

·       information reasonably necessary to perform a Service.

You may use Client personal information only for lawful and legitimate purposes.

You must protect Client personal information against unauthorised access, disclosure, loss or misuse.

35. POPIA Responsibilities

Where you independently determine how or why Client personal information is processed for your own business purposes, you may have responsibilities as a Responsible Party under the Protection of Personal Information Act 4 of 2013.

You are responsible for complying with applicable POPIA obligations.

You must not:

·       sell Client information;

·       publish a Client’s private information;

·       share Client information unnecessarily;

·       use Client addresses for unrelated purposes;

·       retain Client information indefinitely without lawful reason;

·       disclose Client information to unauthorised persons; or

·       use Client information for unlawful marketing.

Where you provide Client information to an employee, HandyMan or contractor, you must take reasonable steps to ensure that the information is handled securely and lawfully.

36. Direct Marketing to Clients

Receiving a Client’s contact information through RIZO for purposes of a Service does not automatically give you permission to use that information for unrelated marketing.

If you wish to send electronic direct marketing to a Client, you must comply with applicable law, including POPIA.

You must respect lawful opt-outs and objections to direct marketing.

You may not scrape, harvest or systematically collect MyRIZO Client details for external marketing databases.

37. Provider Privacy

RIZO processes Provider personal information according to the applicable RIZO Privacy Policy.

That policy explains matters including:

·       information collected during Provider registration;

·       verification information;

·       location and device data;

·       use of Google and Firebase services;

·       analytics;

·       Hostinger-hosted infrastructure;

·       Apple services;

·       retention;

·       security;

·       cross-border processing; and

·       Provider privacy rights.

The Privacy Policy should be read together with these Terms.

38. Location Information

RIZO may use location information to support Provider functionality, including identifying Service Requests within relevant geographic areas.

Where specific device-location access is required, RIZO will request appropriate device permission.

Location information may be used for features such as:

·       Service discovery;

·       geographic matching;

·       displaying Service locations;

·       navigation or mapping; and

·       other location-dependent functionality.

Where live or more precise location functionality is introduced, the relevant permissions and privacy information will apply.

39. Communications

RIZO may provide messaging or other communication tools between Clients, Providers and Handymen.

Communications conducted through the Platform may be retained where reasonably necessary for:

·       facilitating Services;

·       keeping transaction records;

·       addressing complaints;

·       preventing fraud;

·       investigating safety incidents;

·       resolving Platform disputes;

·       enforcing these Terms; or

·       complying with law.

You must not use RIZO communications for harassment, threats, fraud, unlawful marketing or other prohibited conduct.

40. Ratings and Reviews

Clients may rate and review Providers after Services performed through the RIZO marketplace.

Ratings and reviews are intended to:

·       help Clients make their own informed decisions when selecting Providers;

·       provide Providers with feedback regarding Client experiences;

·       contribute to a Provider’s service history and reputation on the RIZO Platform; and

·       where the Provider expressly chooses to do so, support applications for Gigducation credit or other recognition through the Gig Skills Quality Council (“GSQC”).

RIZO does not independently determine a Provider’s level of skill or trustworthiness based solely on ratings or reviews.

A Provider may not:

·       create fake Client accounts;

·       purchase or arrange false reviews;

·       offer improper incentives for deceptive reviews;

·       threaten Clients over negative reviews;

·       retaliate against Clients for genuine reviews;

·       manipulate ratings;

·       arrange coordinated false reviews; or

·       submit fabricated complaints merely to have legitimate criticism removed.

RIZO may investigate, remove or restrict ratings or reviews that are fraudulent, unlawful or contrary to Platform rules.

A negative review will not be removed merely because the Provider disagrees with it.

Where available, Providers may use appropriate Platform functionality to respond to reviews.

41. Gig Skills Quality Council and Gigducation Credit

RIZO may provide functionality that enables Providers to use aspects of their verified Platform service history and Client ratings when seeking recognition or Gigducation credit through the Gig Skills Quality Council (“GSQC”).

Participation in this process is voluntary.

RIZO will not share an identifiable Provider’s ratings with the GSQC for Gigducation credit purposes unless:

1. the Provider has elected to seek the relevant Gigducation credit or recognition; and
2. the Provider has expressly authorised RIZO to share the relevant information with the GSQC.

Before giving consent, the Provider will be informed of the categories of information proposed to be shared and the purpose for which the information will be provided.

Depending on the relevant Gigducation credit or recognition process, information shared with the GSQC may include:

·       the Provider’s name or Provider identifier;

·       relevant Service category or categories;

·       the number of relevant completed Services recorded through RIZO;

·       Client rating scores relevant to the application;

·       aggregated rating information;

·       the period over which the ratings were obtained;

·       relevant Platform service-history information; and

·       other information expressly identified to and authorised by the Provider as reasonably necessary for the GSQC assessment.

Unless separately authorised or otherwise lawfully required, RIZO will not provide the GSQC with:

·       Client names;

·       Client contact details;

·       Client Service addresses;

·       private Client–Provider communications; or

·       other Client personal information that is unnecessary for assessing the Provider’s Gigducation credit.

The Provider’s authorisation to share information with the GSQC does not guarantee that Gigducation credit, recognition, certification or any particular outcome will be awarded.

The GSQC remains responsible for applying its own standards, criteria and assessment processes when determining whether Gigducation credit or other recognition should be awarded.

RIZO’s role is limited to providing the authorised information and, where applicable, confirming relevant Platform records.

A Provider who does not consent to sharing ratings with the GSQC may continue using the RIZO Provider Platform. Refusal to participate in the GSQC process will not, by itself, reduce the Provider’s ordinary access to RIZO or alter the Provider’s Platform rating.

Where consent is relied upon as the lawful basis for the disclosure, the Provider may withdraw that consent before the information is transmitted to the GSQC.

Withdrawal of consent after information has already been lawfully transferred does not retrospectively invalidate the transfer or require the GSQC to disregard information it is independently lawfully entitled or required to retain.

The processing and sharing of information under this clause will remain subject to the RIZO Privacy Policy, POPIA and other applicable law.

42. Client Complaints

If a Client complains about a Service, you must cooperate reasonably with legitimate investigations relating to:

·       Platform rules;

·       fraud;

·       safety;

·       Provider identity;

·       misrepresentation; or

·       serious misconduct.

RIZO may request information reasonably necessary to assess whether the Provider has breached these Terms.

RIZO may facilitate communication between the Provider and Client but does not automatically become responsible for settling the underlying Service dispute.

Consumer statutory rights remain unaffected.

43. Payment Disputes

Because payment occurs directly between Provider and Client, disputes concerning:

·       non-payment;

·       underpayment;

·       deposits;

·       refunds;

·       additional charges;

·       quotations; or

·       final invoices

are ordinarily disputes between the Provider and Client.

RIZO may maintain records or facilitate communications where appropriate but does not guarantee collection or reimbursement.

Nothing prevents either party from pursuing remedies available under applicable law.

44. Prohibited Services and Conduct

You may not use RIZO to offer, arrange or facilitate:

·       illegal Services;

·       fraudulent Services;

·       stolen goods;

·       unlawful substances;

·       unlawful weapons or prohibited items;

·       exploitation or trafficking;

·       sexual services prohibited by law;

·       Services intended to facilitate criminal activity;

·       unlawful surveillance;

·       unauthorised access to systems or accounts;

·       intellectual-property infringement;

·       Services for which you lack a legally required licence; or

·       other activities prohibited by law or RIZO Platform policies.

RIZO may restrict categories of Services where reasonably necessary for legal, safety, reputational or operational reasons.

45. Fraud and Platform Abuse

You must not:

·       create duplicate deceptive accounts;

·       impersonate another Provider;

·       manipulate Platform rankings;

·       create fabricated Service Requests;

·       misuse promotional programmes;

·       falsify Service completion;

·       interfere with Platform security;

·       introduce malware;

·       attempt unauthorised access;

·       scrape restricted Platform data;

·       circumvent technical safeguards; or

·       use RIZO for fraudulent purposes.

46. Insurance

You are responsible for determining whether insurance is legally required or reasonably appropriate for your Services.

Where insurance is legally required for your profession, business or activity, you must maintain the required cover.

Depending on the type of Service, Providers should consider appropriate forms of cover such as:

·       public liability insurance;

·       professional indemnity insurance;

·       business insurance;

·       vehicle insurance; or

·       employee-related insurance or compensation requirements.

RIZO does not represent that a Provider is insured merely because the Provider appears on the Platform unless RIZO expressly displays verified insurance information.

47. Provider Content

You retain ownership of Provider Content that belongs to you.

By submitting Provider Content to RIZO, you grant RIZO a non-exclusive, worldwide, royalty-free licence to host, reproduce, process, display and use that content to the extent reasonably necessary to:

·       operate RIZO and MyRIZO;

·       display your Provider profile;

·       promote your listed Services within the RIZO marketplace;

·       provide search functionality;

·       operate Platform features;

·       moderate content;

·       secure the Platform; and

·       improve RIZO.

You confirm that you have the necessary rights to submit Provider Content.

48. Photographs of Previous Work

If you upload photographs of previous work, you must have the legal right to use those photographs.

You must not upload photographs that unlawfully disclose:

·       Client identities;

·       private homes or interiors;

·       children;

·       vehicle registrations;

·       confidential documents;

·       security systems;

·       personal addresses; or

·       other private information

without appropriate authority.

49. RIZO Intellectual Property

The RIZO and MyRIZO applications, trademarks, names, logos, software, databases, layout, graphics and other proprietary Platform materials belong to RIZO or its licensors.

You receive a limited, revocable, non-exclusive and non-transferable right to use the Platform in accordance with these Terms.

You may not use RIZO branding in a way that falsely suggests that:

·       you are employed by RIZO;

·       RIZO owns your business;

·       RIZO guarantees your Services;

·       RIZO has certified your competence; or

·       you are authorised to act on behalf of RIZO.

50. Third-Party Technology

RIZO may use third-party technology and services including:

·       Hostinger infrastructure;

·       Google Maps;

·       Firebase Authentication;

·       OTP services;

·       Google Analytics;

·       Google developer services;

·       Apple developer services;

·       mobile operating systems;

·       telecommunications services; and

·       other technical infrastructure.

Availability of RIZO may therefore partly depend on third-party systems and internet connectivity.

Applicable privacy processing is addressed in the RIZO Privacy Policy.

51. Platform Availability

RIZO aims to maintain reasonable Platform availability but does not guarantee uninterrupted operation.

Temporary interruption may occur because of:

·       maintenance;

·       software upgrades;

·       internet failure;

·       telecommunications failure;

·       third-party outages;

·       cybersecurity incidents;

·       infrastructure problems;

·       force majeure; or

·       other operational circumstances.

RIZO will take reasonable steps to restore functionality where appropriate.

52. Ranking and Visibility

RIZO may determine how Provider profiles and search results are displayed.

Factors may include:

·       geographic relevance;

·       Service category;

·       availability;

·       completeness of profile;

·       ratings and reviews;

·       response behaviour;

·       Platform activity;

·       relevance to the Client’s request; and

·       other legitimate Platform criteria.

Visibility on RIZO is not guaranteed.

A Provider does not acquire a right to a particular ranking merely by registering or paying for a Provider plan unless an expressly purchased feature states otherwise.

RIZO will not describe ranking as proof of a Provider’s skill level or trustworthiness.

53. No Guarantee of Work or Income

RIZO does not guarantee:

·       a minimum number of Service Requests;

·       a minimum number of Clients;

·       any particular income;

·       continuous demand;

·       specific geographic coverage;

·       a particular Provider ranking;

·       Client acceptance of quotations; or

·       Client payment.

Provider income depends on factors outside RIZO’s control, including Client demand, Provider availability, pricing, location, reviews and market conditions.

54. Account Suspension and Restriction

RIZO may reasonably restrict, suspend or investigate a Provider account where there are grounds to believe that:

·       registration information is false;

·       verification documents are fraudulent;

·       a required licence has expired;

·       serious Client safety concerns exist;

·       fraud is suspected;

·       Platform security is threatened;

·       the Provider repeatedly breaches these Terms;

·       illegal Services are being offered;

·       ratings or reviews are being manipulated;

·       serious misconduct has been reported; or

·       restriction is reasonably necessary to protect Users or the Platform.

Where circumstances reasonably permit, RIZO may give the Provider an opportunity to respond.

RIZO may act immediately where safety, illegality, fraud or security requires urgent intervention.

55. Termination by Provider

You may stop using RIZO and request closure of your Provider account.

Account closure does not automatically:

·       cancel an existing Service Agreement with a Client;

·       eliminate payment obligations;

·       remove lawful Client claims;

·       remove outstanding Platform fees already incurred; or

·       require immediate deletion of records RIZO must lawfully retain.

You should appropriately complete, transfer or cancel outstanding Service commitments before closing your account.

56. Termination by RIZO

RIZO may terminate a Provider’s access where:

·       a material breach remains unresolved;

·       serious fraud has occurred;

·       Provider verification is materially false;

·       continuing access creates serious safety risk;

·       the Provider uses the Platform unlawfully; or

·       another lawful and reasonable basis for termination exists.

Where practical and appropriate, notice will be provided.

57. Important Limitation of RIZO’s Role and Liability

IMPORTANT – PLEASE READ CAREFULLY.

RIZO operates the digital marketplace.

To the maximum extent permitted by law, RIZO is not responsible for loss caused solely by the independent acts or omissions of a Client, Provider or HandyMan, including:

·       a Client failing to pay;

·       fraudulent Client information;

·       a Client cancelling a Service;

·       unsafe Client premises outside RIZO’s control;

·       theft or misconduct by another User;

·       damage arising from the Provider’s own Service;

·       Provider workmanship;

·       actions of a HandyMan selected by the Provider;

·       disputes concerning direct payment; or

·       contractual promises independently made by Provider and Client.

This does not exclude RIZO’s responsibility for its own conduct where liability cannot legally be excluded.

Nothing in these Terms:

·       excludes liability for RIZO’s gross negligence where such exclusion is prohibited;

·       removes statutory rights that cannot lawfully be waived;

·       excludes liability that the law requires RIZO to bear; or

·       prevents a competent court, regulator or tribunal from granting lawful relief.

58. Provider Responsibility for Claims Arising From Provider Conduct

To the extent permitted by applicable law, the Provider is responsible for claims, losses or liabilities arising from the Provider’s own:

·       unlawful conduct;

·       fraud;

·       intentional misconduct;

·       negligent Service performance;

·       breach of the Service Agreement;

·       breach of these Terms;

·       infringement of third-party rights;

·       violation of tax obligations;

·       unlawful processing of Client information; or

·       failure to comply with regulatory obligations.

This includes conduct of employees, Handymen or other persons for whom the Provider is legally responsible.

Nothing in this clause requires the Provider to assume responsibility for loss caused by RIZO’s own unlawful conduct or liability that applicable law places on RIZO.

59. Employment and Labour Obligations

Where you employ or engage persons to perform Services, you are responsible for complying with applicable labour and employment laws.

Depending on the relationship, obligations may include:

·       contracts of employment;

·       wages;

·       working hours;

·       leave;

·       occupational health and safety;

·       unemployment insurance;

·       compensation for occupational injuries;

·       PAYE;

·       bargaining council requirements;

·       sector-specific requirements; and

·       other applicable statutory obligations.

RIZO’s HandyMan functionality is a technology-management feature and does not transfer the Provider’s employment-law responsibilities to RIZO.

60. Compliance With Law

You must comply with all laws reasonably applicable to:

·       your business;

·       Services;

·       employees;

·       contractors;

·       taxes;

·       consumer rights;

·       data protection;

·       safety;

·       advertising;

·       professional conduct;

·       licensing; and

·       business operations.

RIZO may request evidence of compliance where reasonably necessary.

61. Serious Incidents and Law-Enforcement Cooperation

RIZO may cooperate with lawful investigations concerning:

·       fraud;

·       theft;

·       violence;

·       harassment;

·       threats;

·       serious property damage;

·       identity fraud;

·       unlawful Services; or

·       other serious misconduct.

Where legally permitted or required, RIZO may preserve or disclose relevant Platform records to competent law-enforcement, regulatory or judicial authorities.

62. Electronic Communications

You agree that RIZO may communicate with you electronically through:

·       the Provider app;

·       email;

·       SMS;

·       push notifications; or

·       other contact channels associated with your account.

Electronic records may be used as evidence of Platform activities and communications in accordance with applicable law.

You must keep your contact information current.

63 Changes to the Platform

RIZO may introduce, modify or discontinue Platform features.

Where a material change affects your rights or obligations, RIZO will provide reasonable notice where required by law.

RIZO will not retrospectively deprive you of rights already accrued.

64. Changes to These Terms

RIZO may update these Terms to reflect:

·       changes in law;

·       regulatory requirements;

·       new Platform functionality;

·       changes to Provider plans;

·       safety requirements;

·       operational changes; or

·       new RIZO services.

Material changes will be communicated through the Platform or another reasonable electronic method.

Where required, you may be asked to accept updated Terms before continuing to use RIZO.

65. Dispute Resolution With RIZO

If you have a dispute concerning the RIZO Platform, contact:

Email: info@myrizo.app
Telephone: 083 798 1785

RIZO will attempt to address complaints fairly and within a reasonable period.

Nothing in these Terms prevents a Provider from approaching a court, regulator, tribunal, ombud or other dispute-resolution body where legally entitled to do so.

Disputes relating solely to the underlying Service Agreement between Provider and Client remain primarily disputes between those parties.

66. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Subject to any mandatory jurisdictional rights under applicable law, disputes relating to these Terms fall within the jurisdiction of competent South African courts.

67. Severability

If any provision of these Terms is declared unlawful, invalid or unenforceable, that provision will be ineffective only to the extent necessary.

The remaining provisions will continue to apply.

68. No Waiver

Failure by RIZO to immediately enforce a provision does not constitute permanent waiver of that provision.

Similarly, nothing in these Terms requires a Provider to waive a statutory right that cannot lawfully be waived.

69. Entire Agreement Relating to Platform Use

These Terms, together with the RIZO Privacy Policy and any Platform policies expressly incorporated into them, govern your use of the RIZO Provider Platform.

The separate Service Agreement between you and a Client remains separate from this agreement.

Additional terms may apply to optional paid Provider plans or features where clearly disclosed before acceptance.

70. Legal and Contact Information

Platform: RIZO Provider App
Client Platform: MyRIZO
Legal entity: Helping Everyone Rise Pty Ltd
Registration number: 2024 / 491226 / 07

Country of registration: Republic of South Africa
Registered address: Baillie Park, Potchefstroom, 2526
Physical address for legal service: Baillie Park, Potchefstroom, 2526
Telephone: 083 798 1785
Email: geraldine@helpingrise.co.za
Website: www.helpingrise.co.za

Information Officer: VFS Mudavanhu
Information Officer email: info@myrizo.app

70. Provider Acceptance

By registering for or using the RIZO Provider Platform, you confirm that:

3. you have had an opportunity to read these Terms;
4. you understand that RIZO operates a digital marketplace connecting independent Providers and Clients;
5. you understand that registration or verification by RIZO does not constitute a guarantee or certification of your skill level, competence or trustworthiness;
6. you remain responsible for the Services you agree to provide;
7. you are responsible for complying with legal requirements applicable to your Services;
8. you understand that the underlying Service Agreement is ordinarily between you and the Client;
9. you understand that Client payments for Services are made directly to you and are not processed or guaranteed by RIZO;
10. you understand that you are responsible for persons whom you assign through the HandyMan functionality;
11. you understand that you are responsible for applicable tax, regulatory, employment and consumer-protection obligations arising from your business;
12. you have been given an opportunity to review the important liability and risk provisions before accepting the Terms; and
13. you agree to be bound by these Terms subject to rights and obligations imposed by South African law.

END OF RIZO PROVIDER APP TERMS AND CONDITIONS